On this episode of Just One Q, Dominique chats with guest Sara Taylor, a Cultural Competence expert and author of Filter Shift and Thinking at the Speed of Bias. They examine why civility initiatives often fail to bridge deep workplace divides and explore the five-stage model for developing cultural competence. They also discuss the real harm of politicizing identity and why true effectiveness requires moving beyond mere civility to genuinely understand and adapt to difference.
Can ‘civility’ bridge polarized perspectives at work?
In our increasingly polarized world, many workplaces are turning to "civility" as a solution, but this approach often falls short by promoting a surface-level harmony that ignores the root of our divisions. Civility alone isn’t the answer, it’s only halfway there on the road to cultural competence. True progress requires developing skills that allow us to move beyond judgment and defensiveness. By understanding the developmental stages of how we interact with difference, we can navigate difficult conversations, reduce harm, and build the capacity to create genuinely inclusive and effective teams.
On this episode of Just One Q, Dominique chats with guest Sara Taylor, a Cultural Competence expert and author of Filter Shift and Thinking at the Speed of Bias. They examine why civility initiatives often fail to bridge deep workplace divides and explore the five-stage model for developing cultural competence. They also discuss the real harm of politicizing identity and why true effectiveness requires moving beyond mere civility to genuinely understand and adapt to difference.
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